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Assistant General Manager

  • Job Location

    Dukeshouse Wood, Hexham, Northumberland

  • Start date


  • Duration

    Full time

  • Job Benefits

    £26-30,000 / year, accommodation available


The purpose of this role is to support the General Manager with the delivery of operations, profitability, (EBITDA), performance and growth of your allocated centre.

Establish leadership, management and development skills with the ability to inspire, motivate and lead a team.

You will be responsible for driving the Customer Service Culture across all departments, ensuring that all clients have the best experience; addressing and dealing with any concerns in a timely and effective manner.

To create and deliver a guest experience focusing on the delivery of Centre KPI’s, Company’s mission statement and strategic objectives and to retain our team members through positive engagement.

To be accountable for the delivery of all operational SOP’s and safe environments for customers and colleagues.To deliver educational programmes that delight guests and teachers by achieving pre-defined objectives.

Support the General Manager to ensure the centre is running in a cost effective manner and cascade this to different departments to ensure consistency.

To be a powerful role model for new and existing employees in developing a highly enthusiastic and productive Kingswood workforce motivated to deliver an excellent level of performance and the very best customer service experience.

Deputise for the General Manager as and when required ensuring the centre is smooth running, compliant to all operating procedures and guests are delighted.

To fully support and exemplify the overall company purpose and values of – ‘Keep it Simple’; ‘Know your Stuff’; ‘Give it your all’; ‘Make it Fun’ and ‘Own it’.


Key Responsibilities

  • Customer Service ‘Wowing Guests’
  • People and Team Excellence
  • Financial Excellence
  • Operational Excellence


Desirable Skills & Experience

  • Established leadership, management and development skills with the ability to inspire, motivate and lead a team
  • Excellent communicator both written and oral
  • Recognised as a role model for customer service
  • Commercially astute with experience of delivering financial targets/budgets
  • Results driven with the ability to get things done.
  • Task orientated with proven ability to deliver projects on time and to budget
  • Solutions driven with ability to persuade and influence
  • Ability to champion and drive change
  • Experience of managing a fast paced environment and delivering to tight deadlines
  • Strong line management experience.
  • Good working understanding of Office IT Products and other company related systems.

Personal Qualities

  • Personable with the ability to adapt communication to match audience
  • Calm under pressure
  • Open and honest
  • Versatile and resilient
  • Receives feedback in a positive manner and acts upon it
  • Self-starter with the ability to motivate and mentor
  • Customer focussed with a passion for delivering high levels of service and financial results

About us

Changing lives through adventure! Join Kingswood

An adventure to remember, a taste of independence, a rush of adrenaline, a breath of fresh air, a sense of achievement and making memories that last a lifetime. That's what

Read more..

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Copyright ©2006 - 2022. 247 Media Ltd.
Copyright ©2006 - 2022. 247 Media Ltd.