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Assistant Hotel Manager

  • Job Location

    Fort William

  • Duration


  • Job Benefits



Assistant Hotel Manager - Fort William

Salary: £28,000

The Company

Scotlands finest luxury hotel and restaurant, where dining is a culinary experience offering the finest dishes using local produce. Our client are now recruiting for an experienced Assistant Hotel Manager.

Uniquely located amongst the glens, lochs and mountains of the West Highlands of Scotland, offering one of the most relaxing and exciting holidays of a lifetime, where every detail for your comfort and enjoyment has been carefully considered.

The Role

Currently looking for an experienced and confident Assistant Hotel Manager to join the management team

As the Assistant Hotel Manager, you will help ensure in the smooth running of the hotel, overseeing all aspects of the hotel operations. You must be an inspirational leader, motivating and developing the team with their correct example and creating a culture of passion and enthusiasm to high standards of customer service and overall standards.

Responsible to: General Manager

Role responsibilities include:

- Train and develop staff to maximise performance, aid retention and reduce turnover.
- Accountable for the delivery of performance in line with Company procedures.
- Ensure team receive, understand and adhere to all company policies and procedures.
- Co-ordinate workload of staff within the hotel, including rotas etc.
- Managing and leading a team of staff, and/or night team, with a hands-on approach.
- Ensuring all areas of the hotel run smoothly in a professional and friendly manner for guests to enjoy.
- Dealing with customers, including complaint handling.
- Troubleshooting emergencies and Incident Management.
- Liaising with other departments.
- Managing and completing all Duty Management duties and tasks for the smooth running of the business.
- Having a positive impact on guests.
- "Youre the face of the hotel. You set the tone for guests while they stay there."
- Having a flair for communication and leadership.

This is a full time position, no live in but help with temporary accommodation if needed.

Essential Skills & Requirements:

- Management or Hotel supervisory experience in a 4/5 Star Hotel: 1 year minimum
- Hospitality experience: 2 years' minimum

- Good communication skills, particularly with guests and co-workers
- Diplomacy and communication skills to handle any emergencies in a level-headed manner
- The ability to multitask and manage your time
- A confident decision-maker
- Computer literate with good working knowledge of Microsoft software, understanding of EPOS systems & booking software

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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Copyright ©2006 - 2020. 247 Media Ltd.