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Day Receptionist (Boutique hotel/accommodation)

  • Job Location

    London

  • Duration

    Permanent

  • Job Benefits

    £21404.00/annum




Description

Job Title: Day Receptionist
Reports to: Day Supervisor/College Reception Manager
Salary: £21,404 per annum

**Must have previous experience**

Shift Pattern:
The position is based on working 5 days out of 7 on a rota basis and will include weekends and bank holidays. The shift pattern involves working between 7:00am – 3:00pm or 3:00pm – 11:00pm or any 8 hours shift within these hours; working across one of 2 reception desks at either of the two buildings and it may include working at the Club.

Job purpose:

* To be the first point of contact for all members on the Reception desk and to deal with all situations in a courteous and professional manner.
* To cover all 3 reception desks as per the request of the Reception Manager or Supervisor.
* To provide a professional and friendly service, to all members, guests and visitors.

Key responsibilities:

* To ensure that all guests and members receive a warm welcome and a lasting and positive impression of the organisation.
* To answer and converse on the telephone in a professional manner.
* To be responsible and carryout all necessary operations when guests arrive and depart (check-in / check-out).
* Accepting delivery and sorting of post including packages and parcels for Members that may require you to move them to the back-office area.
* Helping visitors and Members to store suitcases/luggage in the back-office area.
* Respond to a wide range of member requests and promote facilities.
* Manage invoicing payments and cash operations during the day shift.
* Report all facilities and maintenance issues to the Helpdesk.
* Have operational knowledge of all front of house services and know how to access these services to meet the member’s requirements.
* Ensure that reception is constantly manned and kept immaculate at all times.
* To be competent and confident in the use of a range of IT systems.
* Complete a daily end of shift report.
* To Become a First aider and Fire marshal (training given) and carry out evacuation procedures.
* Any other duties which may reasonably be requested.

Person Specification:

* Appropriate professional qualifications
* Reception/ Front of house experience
* IT Literate and knowledge of StarRez
* Excellent communications skill
* Outstanding Customer Service skills – guest orientated
* Self-motivated and well organised
* Team Player and Positive attitude

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy





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Copyright ©2006 - 2018. 247 Media Ltd.

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Copyright ©2006 - 2018. 247 Media Ltd.