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Director of Guest Experience – luxurious 5* hotel

  • Job Location

    Ascot

  • Duration

    Permanent

  • Job Benefits

    £42000.00 - £45000.00/annum with an excellent benefits package




Description

Director of Guest Experience – luxurious 5 star hotel
Paying £42,000 - £45,000 with an excellent benefits package
Based in Berkshire
Ref; LS52522

Do you have previous front of house leadership experience within a quality hotel?
Do you a comprehensive understanding of front of house operating systems?
Do you have excellent communication skills, written and verbal?
My client is a stunning, luxurious 5 star hotel, who offer relaxation in many guises, from a rural detox to a romantic escape! They pride themselves on providing excellent customer service and aim to exceed their guests’ expectations! They have a Michelin star restaurant, brasserie restaurant, lounge offering afternoon tea, bar and an exceptional spa.

They are looking for a Director of Guest Experience who will deliver outstanding service to all guests. You will have excellent communication skills, and a professional, customer-centric approach

Director of Guest Experience attributes:

Previous front of the house leadership experience, preferably within a 5 star environment
Comprehensive understanding of the operating systems.
Fluent in English and local hotel language.
Previous experience of managing and leading a team
Previous experience of working within guest services
Director of Guest Experience duties include:

Lead and develop guest service and guest experience leaders and their teams to ensure they are focused on their core duties
Assist in people recruitment and people development
Maintain high visibility in public area
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Own guest feedback responses and delegates accordingly
Own the strategy for overall guest experience recognition
Actively participate in the daily guest recognition meeting
Maximize room revenue and profitability
EXCITING opportunity and not one to be missed, so please do not hesitate in sending your CV to Lesley today!
Email: [email protected] .(url removed)





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Copyright ©2006 - 2019. 247 Media Ltd.