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Duty Manager

  • Job Location

    YHA London Earls Court

  • Start date

    Immediate

  • Duration

    Permanent

  • Job Benefits

    £9.18 to £10.21 per hour + £1.20 per hour LLA + Benefits




Description

We are looking for a talented individual to make our Hostel a special place for our guests to feel welcome. 

A fantastic opportunity has arisen for a self-motivated, driven and enthusiastic individual to join our team as Duty Manager at YHA London Earls Court

Duty Managers will need to:
  • Manage the delivery of customer service, encouraging all employees to deliver a five star experience
  • Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.
  • Help to drive sales opportunities and ensure efficient use of the booking system to maximise profitability
  • Support the manager in to report and comply with YHA's budget control expenditure and income

Requirements

In order to be a great Duty Manager we are looking for people who:
  • Have previous experience in leading teams, developing and mentoring others
  • Show a good understanding of YHA, the hospitality industry and current tourist industry standards
  • Have proven ability to manage high-pressured environments
  • Put the customer at the heart of everything we do

About us

About Us

YHA is a charity with a clear mission: to inspire all, especially young people to broaden their horizons gaining knowledge and independence through new experiences of adventure and discovery. 

We
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Copyright ©2006 - 2024. 247 Media Ltd.
Copyright ©2006 - 2024. 247 Media Ltd.