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FOH Concierge - Hotel

  • Job Location

    HA7, Canons, Greater London

  • Duration

    Permanent

  • Job Benefits

    £18000.00 - £19000.00/annum benefits




Description

FOH Concierge - Hotel - £18k to £19k + Benefits - Harrow / Stanmore area

This is a great opportunity for someone looking for a new job for the New Year. This is a new build / opening and the building greets you with the grace of a luxury hotel and the refinement of a private members’ club.

You will be welcoming guests and visitors, with a focal point on any questions they may have and welcoming them, offering a wide variety of services, including; making reservations, booking of transport, valeting, helping and supporting them with questions about the facilities and services available etc.

SALARY ETC:

* £18,000 to £19,000 + benefits

* Start: ASAP

* Permanent, full-time

* 40 Hours per week, on a 5 out of 7, rota basis

* Location: Harrow / Stanmore / Edgware

DUTIES TO INCLUDE:

* To arrive punctually for duty, ensuring your personal appearance and uniform comply with the rules.

* To welcome residents and their guest on arrival

* To offer a full concierge service, including parking of cars / valeting service

* Ensure standards are met

* Providing various information and answering questions they may have

* To aid and assist guests through effective use of social skills and pass any complaints or comments onto the Manager.

* To be aware of what is going on, on a day to day basis, i.e. restaurant promotions, facilities available, functions or meetings.

* To sell other facilities e.g. Restaurants, Bars etc.,

* Maintain an effective liaison between relevant departments

* To take responsibility for your float ensuring that all banking is done in your code reporting any discrepancies in cash

* To ensure all banking procedures are followed, bills printed and mistakes corrected.

* To ensure good working relationship with colleagues in Reception area and other departments.

* To keep Front Office area tidy at all times.

* To assist guests in local information, transport arrangements, safety deposit boxes etc.

* To be proficient in switchboard operations including the operation of the pager system

REQUIREMENTS:

* To have similar experience in a similar role, within a reputable Hotel, or similar

* Excellent customer service skills

* To have a full driving license

* Smart appearance and a friendly but efficient personality

* Positive attitude

* Tolerant nature

* Flexible approach to daily duties and shift patterns

* Enthusiastic

* Good computer literacy

* Experience with complaint handling & building relations with customers





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Copyright ©2006 - 2020. 247 Media Ltd.