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Group support Manager for an International Hotel Chain

  • Job Location


  • Duration


  • Job Benefits



Group support Manager for an International Hotel Chain - Central London 35k

International hotel chain are now looking for an Support Operations Manager, to join their successful, hard-working team.

Position Purpose

* Inspire and deliver our hotels operational objectives by leading from the front with a hands-on approach to team development, delivering extraordinary customer service with an ethos of reward & recognition.

Key Responsibilities

* Ensure highest levels of guest satisfaction.

* Assist our General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.

* Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members.

* Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.

* Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.

* Promote teamwork and quality service through daily communication and coordination with Heads of Departments

* Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.

* Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements.

* Raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses.

* Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint

Person Specification

1. Knowledge, Skills & Abilities


Strong communication and listening skills.

The ability to motivate, support and encourage

Excellent leadership skills with a hands-on, lead-by-example work style

Commitment to exceptional guest service

Goal & quality orientated

The ability to remain calm under pressure

Be able to adapt to a flexible working pattern

Have good IT skills


Be able to communicate with all stakeholders to influence change

Be accountable for all operational costs

Have previous brand experience

Proven track record of positive guest satisfaction scores

Knowledge of third-party revenue streams and experience driving sales and managing marketing initiatives

Fully understand the hotels P&L and be able to deliver cost initiatives

Be able to look at new ways of working that gives us a unique stance in our market place

Manage the hotels on-line reviews

Proven Experience/Education Level

Qualification in Business Administration, Hotel/Hospitality Management or relevant field

Experience in a managerial position

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Copyright ©2006 - 2019. 247 Media Ltd.