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Hotel Front Desk - Receptionist in Putney

  • Job Location

    London

  • Duration

    Permanent

  • Job Benefits

    £8 - £8/hour




Description

We are looking for a Hotel Receptionist (Front Desk Agent) to serve as our guest’s first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:

* Perform all check-in and check-out tasks;

* Manage online, by phone and face-to-face reservations;

* Inform customers about payment methods and verify their credit card data;

* Register guests collecting necessary information (like contact details and exact dates of their stay);

* Welcome guests upon their arrival and assign rooms;

* Provide information about the hotel, available rooms, rates and amenities;

* Respond to client’s complaints in a timely and professional manner;

* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guest’s needs;

* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests;

* Upsell additional facilities and services, when appropriate;

* Maintain updated records of bookings and payments;

Requirements:

* Work experience as a Receptionist or similar role is a differential;

* Understanding of how travel planning websites operate, like Booking and TripAdvisor;

* Customer service attitude, patience and tact;

* Excellent communication and organizational skills;

* Personal presentation;

* IT skills;

* Secretarial and keyboard skills, be accurate, attention to details, ability to operate standard office equipment such as photocopiers





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Copyright ©2006 - 2019. 247 Media Ltd.

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Copyright ©2006 - 2019. 247 Media Ltd.