As a housekeeper, you will be responsible for the daily cleaning and upkeep of the hotel rooms and public areas, as directed by the Head Housekeeper/Chalet Hotel Manager. You will ensure any maintenance issues are recorded in line with procedures and you will help to create a welcoming and friendly environment within the hotel.
Key Responsibilities and Tasks:
· Cleanliness of hotel and public areas – always ensure that the hotel is maintained to the agreed standard of cleanliness in all guest rooms, public areas and other areas as per your housekeeping training
· To represent Neilson in a positive light at all times, both in the hotel and around the resort whilst providing any information, help, and assistance to our guests wherever necessary
· Health and safety – Use all machinery and chemicals, as specified during pre-season training and ensure all HACCP and COSHH guidelines are met/maintained throughout all work practices
· Stock control – take responsibility for the ordering and stock control of all cleaning products and linen
· Investigate and recommend any changes to work practices that can bring benefit to the hotel operation
· Demonstrate an excellent overall knowledge of the Neilson product and pro-actively cross-sell our holidays to all Neilson guests
· Carry out any additional duties to assist with the smooth running of the overseas operations as directed by your line manager
Qualifications and experience required:
· Educated to GCSE standard or equivalent
· At least 6 months experience in a similar operation
· Experience of working overseas (Desirable)
Knowledge, skills and abilities required:
· Display constant high levels of standards and service
· To be a positive and effective communicator within the team and with guests
· To be flexible with working hours and willing to assist in all areas of the operation
· Competent with basic IT skills
Personal qualities:
· Hard working, self-motivated and work well under pressure
· Well organised, punctual and flexible
· Honest, friendly and approachable in nature
· Excellent communicator
· Excellent appearance and personal grooming
· Highest levels of personal hygiene at all times
· An eye for detail