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Hotel Manager, Winter Alps

  • Job Location

    Val d'Isere, Tignes, Meribel, La Tania, La Plagne, Morzine

  • Start date

    Mid November

  • Duration

    Late April

  • Job Benefits

    Accommodation, Insurance, uniform, local lift pass and standard equipment hire (snowboard and boots or skis and boots), some meals provided.




Description

Our Hotel managers are responsible for the day-to-day management of the hotel and its staff. Responsible for the organising, planning and directing all aspects of the hotel services; including front of house, catering and housekeeping. Performance managing your team will ensure you get the best out of every single team member and ensure their happiness in their role. Set and maintain standards for uniform and professionalism.
To exceed our guests’ expectations, our hotel managers must have good attention to detail, setting a great example to our staff so they will too deliver a high standard of service.
Whilst taking a strategic view towards the hotel operation, we require our hotel managers to have commercial awareness, be accountable for budgeting and finance. Identify new initiatives and plan ahead to maximise profits.
 
Key Accountabilities & Responsibilities:
 
Customer Focus
Ensure the Hotels guests expectations are exceeded at all times
Ensure all customer complaints are resolved in a timely and efficient manner
Meet set targets for First Impression feedback for cleanliness, food and comfort
Provide an approachable welcoming atmosphere within your Hotel, between staff and guests
 
Operational
Ensure the Hotel is running smoothly and efficiently in all areas- i.e kitchen, restaurant, housekeeping & bar.
Completing weekly Hotel accounts and administrative tasks including staff rota’s, risk assessments, fire / health & safety and HCCAP paperwork. Set deadlines using this information to ensure all budgets, sales and customer satisfaction targets are met.
To develop and maintain relationships with all suppliers
 
Team management
Performance manage your team using a variety of techniques, ensuring your team are happy and confident in their role.
General team welfare
Liaising with your Heads of Department and Area Manager to ensure you implement a succession plan for all staff to match their individual needs and the needs of the business
 
Sales
Putting into place a safe and secure cash handling process that all staff can understand, follow and record
To identify, implement, market and monitor incremental sales in the Hotel to meet set sales targets.

Requirements

Outgoing and enthusiastic people.
Motivated to achieve and encourage others to do the same.
The ability to manage workload by themselves and delegate to the team where appropriate.
Adaptable people who are willing to work long hours and have a flexible attitude towards work.
Clear communication skills.
Team player
Ability to prioritise and plan ahead.
Experience handling complaints, ability to think outside the box to resolve issues.
Previous experience managing team members at a supervisory or management level.
 
Advantageous if you have –
Experience of dealing with disciplinary process and/or training & mentoring.
Conversational French.

About us


Alpine Elements was established in 1997 with a view to providing that 'little bit extra' for our guests. We have continued to improve the service that our guests receive and have expanded our operations. Not only do we offer a fantastic
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Copyright ©2006 - 2020. 247 Media Ltd.
Copyright ©2006 - 2020. 247 Media Ltd.