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Hotel Night Shift Supervisor

  • Job Location


  • Duration


  • Job Benefits



My client is currently recruiting a Night Shift Supervisor to join there well established team in Castle Donington.

Achieves customer satisfaction and rooms revenue goals by supervising night Shift employees.
*Is proficient in all Front Office procedures and computer systems.
*Utilises supervisory skills and motivation to maximise employee productivity and satisfaction.
*Supervises Night Porters, ensuring daily tasks are completed thoroughly, taking corrective action where necessary.
*Recommends to Front Office Manager how to improve guest service and efficiency in Night Shift operations.
*Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests.
*Records in the Duty Manager File any incidents occurred in the hotel and follows-up with the department concerned.
*Knows current rooms availability, and is familiar with future availability.
*Keeps effective key control, including Hotel Master Keys
*Ensures that guest mail and messages are delivered promptly.
*Oversees the proper handling of advance deposits.
*Runs a credit check report, and analyses it for possible doubtful accounts.
*Checks that discount, billing instructions, and credit policies are followed, and takes action when needed.
*Authorise paid-outs and discounts.
*Leaves communication in form of a handover, or traces to Housekeepers at all times in matters pertaining to early departures, late checkouts, room moves and early arrivals.
*Ensures that the Night shift filing system operates efficiently and is cleared down at end of each financial period.
*Liases with Front Office Manager to ensure efficient control of City Ledger, PM Accounts, and other Front Office Cashier roles.
*Ensures correct procedures are followed at all times regarding Front Office floats and the Front Office safe. Informs Front Office Manager of all discrepancies.
*Provides One Touch Service at night, ensuring compliance with Daytime standards.
*Ensures adequate coverage of Front Desk at all times.
*Fully trained to carry out Night audit
*Ensure that the credit card reconciliation are properly completed with all discrepancies investigated &/or corrected before night audit
*Ensure car park revenue and minibus revenue is correctly posted every day
*Do a daily rate check and ensure that all discounts are processed for crew/ Club Carlson guests before check out

*Assumes the role of Duty Manager between the hours of 11.00pm and 07.00am
*Handles promptly and courteously problems regarding customer room accommodations and rates, notify appropriate Department Head when needed.
*Handles promptly and courteously all guest comments, complaints, requests or inquiries; takes necessary action, and thorough follow-up.
*Greets and escorts returning guests and VIP's to guest rooms upon check-in.
*Able to deal with Outbooking situations when required
*Manage flight delay situations
*Contacts department heads or the duty manager each morning reference any sickness for the day

*Is fully conversant with the hotel reservation system.
*Is able to operate switchboard, fax machine, key programmers, PCs and printers, hotel alarm systems, and other Front Office equipment, and is able to make basic updates and changes when needed.
*Is able to operate and maintain any system back-up to above equipment as required.

To apply for this position please email your CV (Apply online only)

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Copyright ©2006 - 2018. 247 Media Ltd.
Copyright ©2006 - 2018. 247 Media Ltd.