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Hotel Operations Manager

  • Job Location


  • Duration


  • Job Benefits

    £38000.00 - £39000.00/annum with excellent company benefits


Hotel Operations Manager
Paying £38,000 - £39,000 with excellent company benefits
Based in Hertfordshire

- Do you have experience working within a quality hotel in a similar role?
- Do you have experience working at a senior level?
- Do you have proven experience of managing high volume, multi-unit operations?
- Do you have a good understanding of Front of House systems and procedures?
- Are you able to demonstrate the ability to lead and manage a team?

Hotel Operations Manager required for a stunning mansion house hotel, tucked away in the Hertfordshire countryside, offering a unique location for meetings, weddings, events and conferences. The historical venue offers stunning spaces, as well as amazing gardens, that make for picture perfect events. The right person for this role, will have exceptionally strong leadership qualities with the ability to appreciate, manage and work within a property which is very diverse with high volume C&B facilities.

Purpose of the role
As Hotel Operations Manager, you will oversee and direct all aspects of the operation at the Hotel under the guidance of the General Manager. You will ensure the highest of guest satisfaction at all times.Hotel Operations Manager duties and responsibilities:

- Lead and develop direct reports, setting clear and measurable objectives. Ensure that objectives are delivered in line with the business strategy and objectives of the hotel.
- Optimise opportunities to drive revenues & exceed budgeted sales and profit targets.
- Create a sales culture across the operation.
- Deliver the standards expected of the hotel, monitoring and creating happiness across the hotel and developing a customer care culture that generates loyalty and repeat business.
- Exceed the agreed measurement targets as principally monitored.
- Deputise for the General Manager in their absence.

Hotel Operations Manager requirements:

- Exceptional strong leadership qualities.
- Manage and work within a property with diverse and high-volume conference and banqueting facilities.
- Previous experience of running an operational food and beverage department.
- Understanding of front of house systems.
- Demonstrates ability to be able to control payroll, liquor and operational expenses.
- Demonstrates the ability to drive and influence sales and control revenue capture.
- Demonstrates the ability to lead and manage a team.
- Flexibility to work different shift patterns
- Customer Service experience and commitment to delivering to high standards.
- The ability to listen and respond to guest needs and to act as a senior host.
- Excellent verbal, and written communication skills
- Ability to work under pressure.
- Can use initiative and have problem solving skills.

The benefits my client off include:

- Complimentary meals whilst on duty
- Hotel discount scheme
- Discounted room nights across the groups’ Hotels and Venues
- Discounts on food and beverage across all the groups’ Hotels and Venues

AMAZING! Opportunity you do not want to miss out on! If you hold the relevant skills and experience required for this role, then do not hesitate in applying today!

Please contact Lesley at [email protected] .(url removed)
Call us on (phone number removed)

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Copyright ©2006 - 2019. 247 Media Ltd.