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Hotel Reception/Reservationist

  • Job Location

    Woking, Surrey

  • Duration

    Permanent

  • Job Benefits

    £16,000 - £17,000/annum

Description

Reservations & Receptionist

• Good knowledge of all Hotel facilities and services.

• To oversee all room & spa treatment telephone, personal and written enquiries promptly

• To carry out Reservation tasks

• Dealing with customer feedback, escalating to management if necessary.

• Maximise hotel revenue through up-selling the hotel reservations whilst ensuring excellent customer care standards.

• To maximise selling opportunities by adding customer value at every opportunity.

• To ensure that any possible leads are given to Sales Team.

• To ensure efficient and effective communications throughout the Hotel and the Sales Department by correctly taking and passing on information and guests messages.

• To maximise room occupancy and room rate in conjunction with the Conference, Events & Reservations Manager / Director of Revenue.

• To produce required reports for Conference, Events & Reservations Manager / Director of Revenue.

• To assist with processing arrivals and departures of customers

• Accurate payments to be dealt with in accordance with the hotel’s standards and the company’s cash handling procedures

• To adhere to Reservation Security Procedures.

• To carry out any other administration duties relative to the reservations department.

• To handle customer and visitor enquiries or requests providing correct and accurate assistance or information which meets the customer needs.

• To ensure all daily, weekly and monthly reservation tasks are complete.

• To attend team meetings as required.

• To maintain and adhere to Company policies and standards at all times

• Understanding Company requirements regarding health & safety policy, COSHH, fire and bomb procedures.

• To report any irregularities, defects or damage of equipment of facilities to Management immediately.

PERSON SPECIFICATION:

Key Skills and Behaviours:

o Organisation and time management skills
o Strong Communication skills – written and verbal
o Efficient in using Microsoft office and computer applications
o Administration skills
o Ability to work to deadlines
o Customer focused
o Attention to detail
o Driven towards maximising sales and meeting departmental budgets
o Team player
o Professional and committed


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Copyright ©2006 - 2017. 247 Media Ltd.
Copyright ©2006 - 2017. 247 Media Ltd.