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Hotel Reception and Reservations Agent

  • Job Location


  • Duration


  • Job Benefits

    £18720.00 - £19760.00/annum


Hotel Reception and Reservations Agent

An exciting position has become available for a full-time Hotel Reservationist/Receptionist based in Orsett, Essex. The successful candidate will earn £18,720.00-£19,760.00 per year.

The role will involve running the reception desk and being the face of the hotel as the first point of contact when guests arrive. The right candidate will be responsible of providing high level of customer service and hospitality to our guests, as well as liaising efficiently with all other departments in the hotel.

Role Requirements

Previous experience from similar role in a 4-star hotel.
Basic numeric skills – being able to do basic calculations.

The ability work under pressure.
The ability multi-task.
To be adaptable.
To be self-motivated with the ability to complete routine and non-routine tasks as needed.
Good attention to detail with the ability to spot errors and question information received.
Good IT skills.
The ability to use own initiative and work on your own when needed.
The ability to communicate and empathise with a diverse range of individuals.
To build and maintain a good working relationship with colleagues and customers at all levels.
The ability to effectively communicate with guests and employees on all levels; an approachable person with a smile.
The ability to be flexible – able to work weekends, late evenings, early mornings and Bank Holidays.

Role Responsibilities

Handling restaurant bookings.
Ensuring the smooth running of the reception department.
Taking reservations via telephone and online.
Processing and sorting arrival paperwork.
Checking in and out guests.
Answering the switchboard and directing calls.
Cash handling and preparing banking and postage.
Providing excellent customer service.
Ensuring maximum occupancy and average room rates are achieved.

Our client is a 4-star hotel and is perched on 12 acres of landscaped gardens in the Essex countryside.

In addition to a picturesque location, the hotel offers superb benefits and a supportive atmosphere.

Why should you apply?

The chance to join a well-established company
To join a fantastic team
To showcase your knowledge and skill set
If you’re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

Keywords: Receptionist, Reservations Agent, Administrator, Reservations Admin, Reservations Controller, Hotel Reservations, Coordinator, Booking Agent

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Copyright ©2006 - 2021. 247 Media Ltd.