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Hotel Receptionist

  • Job Location

    Ely, Cambridgeshire

  • Duration

    Permanent

  • Job Benefits

    Details on application




Description

An exciting role that is suitable for candidates who have worked in a customer facing role previously. Ideally we would consider candidates who have some reception experience or have worked in a hotel environment before.

Start: ASAP
Location: Central Ely, Cambridgeshire
Salary: £Negotiable!
Hours: 7am – 3pm or 2pm – 10pm 5 days out of 7 (to include some weekend working)
Benefits: 28 days holiday, free meals on duty, friends and family discount

Due to the nature of this role we require candidates to be well presented and to hold impeccable customer service skills.

Duties:

• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

Skills and Experience:

• Self motivated
• Responsible and trustworthy
• Presentable with good customer service skills
• Helpful nature
• Previous hospitality is desirable

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this to Permanent vacancy





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Copyright ©2006 - 2018. 247 Media Ltd.