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Hotel Receptionist

  • Job Location

    Haywards Heath, West Sussex

  • Duration

    Permanent

  • Job Benefits

    £17000.00 - £20000.00/annum




Description

Our established and highly reputable leisure sector client is seeking to recruit a Receptionist to join their team.

The role
To undertake the duties of Reception/Cashiering and Reservations, making sure that the Reception Department is efficient and profitable. To ensure that guest’s needs are met where possible and to assist with the general running and control of the department.

Responsibilities
• To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests.
• To establish a courteous, helpful and friendly attitude to all guests at all times.
• To maintain a high standard in personal appearance and demeanor.
• To have a good working knowledge of all departments of the Hotel.
• To have a full understanding of all equipment within the Front Office.
• To be familiar with all reservation tasks in order to cover this role if required.
• To accurately record all guest detail whether it be at check in or over the telephone and enter all relevant information into the computer correctly.
• Explain to all guests the hotel cancellation policy, take deposits and appropriate guarantees.
• To be able to deal with the smooth check in and out of hotel guests including Chance guests, groups and tours.
• Ensure the oncoming shift is fully prepared and advised. Use handover diary & balanced together
• Ensure all guests’ mail and messages are recorded correctly and delivered to them promptly.
• To maintain the reception desk and surrounding area in a clean and tidy state ensuring that all information required to run a shift is up to date and fully stocked
• To be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
• Ensure correct hand-over procedure of day’s business with regard to cover and cashiering.

This is an excellent opportunity to join a great client in the leisure sector. Shift work is required- earliest start 0700- latest finish 2300. Due to workplace location your own transport is essential.

First Recruitment Services are acting as an employment agency for this vacancy





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Copyright ©2006 - 2018. 247 Media Ltd.