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Hotel Receptionist

  • Job Location

    Liverpool

  • Duration

    Permanent

  • Job Benefits

    Details on application




Description

HOTEL RECEPTIONIST
LIVERPOOL CITY CENTRE
40 HOURS PER WEEK (inc Weekends)
PERMANENT
£17,000

Are you looking for your new role within the hospitality industry? Can you offer a high level of customer service? Would you class yourself as an exceptional Receptionist?
My client is looking for an innovative, highly personable and confident Receptionist who can add to their dynamic business based within Liverpool City Centre

THE JOB:
• Taking all enquiries via email and telephone – informing customers of booking process/prices/rooms available/locations
• Taking new reservations via booking system/telephone and email – logging all dates and correspondence on ResLink
• Meeting and welcoming all guests on arrival – providing a high level of customer service at all times
• Carrying out the full check in process for all sites across Liverpool – issuing room keys, building location and maps of the area
• Upselling local tours and tourist attractions such as local football stadiums, current events and bus tours of the city
• Following up reservations via telephone – clarifying payment details, taking deposits, issuing email confirmations and establishing any requirements necessary for the individual stay
• General administration such as taking card payments, issuing receipts and invoices, generating email confirmations
• Checking out process – advising guests to leave keys in safe location/drop them off at main office
• Follow up call for feedback upon check out, aiming to achieve repeat direct bookings

WHAT YOU’LL NEED:
• Previous reception experience, ideally within Hospitality
• A personable and confident nature
• Previous customer service experience will be highly beneficial
• The flexibility to work early and late shifts
• The flexibility to work weekends and bank holidays


WHAT YOU’LL RECEIVE:
• £17,000 salary
• Regular performance and salary reviews
• 28 days annual leave (does not include bank holidays)
• Free parking in Liverpool City Centre
• Second language would be beneficial but not essential

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age





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Copyright ©2006 - 2018. 247 Media Ltd.
Copyright ©2006 - 2018. 247 Media Ltd.