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Hotel Receptionist Supervisor

  • Job Location

    Woking, Surrey

  • Duration

    Permanent

  • Job Benefits

    £18,000 - £19,000/annum

Description

Meet and greet in a warm and friendly manner
• Undertake duty management shifts on a daily basis.
• Deal with guest feedback face to face and come to a resolution that satisfies both the guest and the hotel.
• To promote a one team policy with the reservations & guest services.
• Train reception team ensuring guests receive an exceptional level of service
• To maintain excellent working relationships and communication all departments in the hotel.
• To ensure that the front desk operates effectively and professionally
• Engage the team - good employee morale and ensure a high level of commitment and pride in the hotel.
• Leadership - encourage flexibility at work, develop their knowledge and assist in the event of absence cover and helping other departments.
• To be able to be cross-train in the other departments to develop individual experience
• To have excellent personal presentation
• Excellent knowledge of the local area and hotel culture (visions and values).
• Manage daily handover briefings between shifts and ensure all necessary information is handed to the next shift in order to maintain a smooth operation.
• To lead by example in all aspects of the role.
• To take a hands on role - Reception shifts and duties
• To be present in the lobby area/Reception to assist fellow colleagues & guests
• Ensure regular and VIP guests are recognised and that FO department operates with a sales attitude
• Liaise between all departments to ensure our guests experience a high level of hospitality
• To be fully conversant with hotel policy on Fire & Evacuation, Security procedures and Health & Safety policy
• Ensure telephones are answered in a prompt and professional manner following the guidelines are followed to maximize business.
• To ensure that the guest arrival experience and is memorable.
• To ensure the guest details / history are accurately maintained by which individual needs are recognized and adds value to the guest experience.
• To take a responsible approach towards time keeping and attendance at work to ensure the department runs efficiently at all times.
• To ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times.
• To ensure guests requests are always accommodated ( Wake up calls, Newspaper, Taxi bookings etc)
• To check the opening house count and establish rate to be quoted during the day with the Reservations Supervisor / Revenue & Sales Support Manager.
• To actively take control of book out situations when on shift
• To promote the upselling culture driven by the Front Office Manager in order to maximize hotel revenue.
• To be fully aware of the hotel facilities and promote them whenever possible.
• To be aware of all necessary front of house controls to ensure revenue is accurately posted and collected.
• To maintain a high level of awareness of local competitors and trends.
• To follow cash handling and credit procedures and to report any discrepancies to the senior guest services executive.
• To accurately post charges to guests accounts on the system.
• To be responsible for the shift banking.
• To carry out any reasonable task as requested by Management


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Copyright ©2006 - 2017. 247 Media Ltd.
Copyright ©2006 - 2017. 247 Media Ltd.