Share this page:

Hotel Receptionist

  • Job Location

    Tunbridge Wells, Kent

  • Duration

    Permanent

  • Job Benefits

    £21000.00 - £22000.00/annum




Description

Hotel Receptionist

Full Time

Central Tunbridge Wells

Salary: £21,000-£24,000

Shifts: working 5 out of 7 days, shifts between 7:00am - 11pm including weekends

Early Shift: 7am-4pm (1-hour lunch)

Middle Shift: 9am-6pm (1-hour Lunch)

Late Shift: 2pm-11pm (1-hour lunch)

One full weekend worked per month

About Our Client

Leading, rapidly expanding, multi-award-winning Group based in Tunbridge Wells, providing superb opportunities to develop and progress your career within a very exciting role.

Role Purpose

This is a superb opportunity to join a luxurious 4-star hotel in central Tunbridge Wells.

Playing a vital role in the everyday operation of the hotels front of house department. You will be responsible for creating the first impression for all hotel guests, for greeting them and making them feel welcome. This high-profile role requires excellent customer facing approach with exceptional levels of customer service skills.

Key Responsibilities:

Greet all guests on arrival
Manage luggage collection/delivery
Manage all check ins/outs
Answering guest queries be they by phone or email, in line with company policy
Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
Actively making dinner reservations for all hotel guests, arranging transport and dry cleaning when necessary
Manage any Ad Hoc requests
Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
Assist with group bookings including, room listing and payments
To take part in scheduled training and to proactively take part in relevant hotel meetings
To have extensive knowledge of all hotel facilities
Identifying and removing potential H&S hazards

Experience:

Customer service.
Experience within a similar role at a 3 / 4 * establishment. (Desired, not essential)
MUST have strong booking scheduling experience and be competent on booking systems.

Key Skills and Knowledge

Knowledge of computer applications is essential - Microsoft outlook/excel/office
Close attention to detail with a structured approach to a task
An ability to work under pressure
Be well spoken with excellent written and communication skills
Be self-motivated, maintaining high levels of enthusiasm
Must have a high level of speaking the English Language

What's on Offer

22 days annual leave
5% pension contribution scheme
Healthcare benefits
Life assurance
Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more





Share this page:

Copyright ©2006 - 2020. 247 Media Ltd.

Share this page:

Copyright ©2006 - 2020. 247 Media Ltd.