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Hotel Reservationist (Office Based)

  • Job Location

    Tunbridge Wells, Kent

  • Duration

    Permanent

  • Job Benefits

    £18000.00 - £20000.00/annum




Description

Hotel Reservationist (Office Based) - One Warwick Park/Salomons Estate

Salary: £18,000 - £20,000

Hours: 45 hours a week- shifts including some evenings and weekends

Location: Tunbridge Wells - Southborough

Due to location you must be a driver or have regular transport

The Company

A Boutique 4* hotel One Warwick Park and Salomons Estate in Tunbridge Wells' are currently recruiting for a Reservationist to oversee the hotels accommodation requests from over the phone, emails and all 3rd party booking sites, leisure and group bookings. The role will be working with both Hotels and based at Salomons in Southborough.

The Job Role

Playing a vital role in the everyday operation of the hotel's front of house department. You will be responsible for creating the first impression for all incoming calls, dealing with reservations and assisting guests and customers with queries. The role is office based rather than customer facing.

Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
Answering guest queries by phone or email, in line with company policy
Making bedroom, restaurant or small event bookings
Have a good knowledge of all bedroom types; be able to make recommendations and upsell where required/possible
Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
Assist with group bookings including, room listing and payments
To take part in scheduled training and to proactively take part in relevant hotel meetings
To have extensive knowledge of all hotel facilities
Identifying and removing potential H&S hazards

The Successful Applicant

Have excellent Customer service.
Experience within a similar role at a 3 / 4 * establishment. (Desired, not essential)

Key Skills and Knowledge

Knowledge of computer applications is essential - Microsoft Outlook/Excel/Office
Close attention to detail with a structured approach to a task
An ability to work under pressure
Be well spoken with excellent written and communication skills
Be self-motivated, maintaining high levels of enthusiasm
Must speak English to a high level

What's on Offer

22 days annual leave
5% pension contribution scheme
Healthcare benefits
Life assurance
Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more

Hours:

Week 1 - All Early shifts (8am-5pm)

Week 2 - All Late shifts (11am-8pm)

Week 3 - All Early shifts

Week 4 - All Late shifts

Each team member will also work one of the weekend days per week and eventually every other weekend you will have of





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Copyright ©2006 - 2019. 247 Media Ltd.

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Copyright ©2006 - 2019. 247 Media Ltd.