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Nightshift Hotel Receptionist

  • Job Location

    Gateshead, Tyne & Wear

  • Duration

    Temporary

  • Job Benefits

    £10.00 - £11.00/annum




Description

Urgent requirement for an experienced Nightshift Hotel Receptionist. 5 nights per week.

Main Job Duties and Responsibilities

* welcome and greet guests

* answer and direct incoming calls

* inform guests of hotel rates and services

* make and confirm reservations for guests

* ensure proper room allocation

* register and check guests in

* confirm relevant guest information

* verify guest's payment method

* verify and imprint credit cards for authorization

* issue room keys and direct guests to their rooms

* maintain clear and accurate records of guest room bookings

* compute all guest billings, accurately post charges to guest rooms and house accounts

* receive and transmit messages for guests

* retrieve mail, packages and documents such as faxes for guests

* listen and respond to guest queries and requests both in-person and by phone

* provide accurate information about local attractions and services

* liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

* complete and maintain any incident reports, daily activity reports or other reports requested by management

* manage conference room bookings and scheduling

* close guest accounts and check guests out

* review accounts and charges with guests during the check-out process

* process accurate payment of guest accounts

* inform housekeeping when rooms have been vacated and are ready for cleaning

* monitor visitors to the hotel

* enforce rules and policies of the hotel

* maintain a neat and orderly front desk and reception area





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Copyright ©2006 - 2021. 247 Media Ltd.

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Copyright ©2006 - 2021. 247 Media Ltd.