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Nightshift Hotel Receptionist
Gateshead, Tyne & Wear
Temporary
£10.00 - £11.00/annum
Description
Urgent requirement for an experienced Nightshift Hotel Receptionist. 5 nights per week.
Main Job Duties and Responsibilities
* welcome and greet guests
* answer and direct incoming calls
* inform guests of hotel rates and services
* make and confirm reservations for guests
* ensure proper room allocation
* register and check guests in
* confirm relevant guest information
* verify guest's payment method
* verify and imprint credit cards for authorization
* issue room keys and direct guests to their rooms
* maintain clear and accurate records of guest room bookings
* compute all guest billings, accurately post charges to guest rooms and house accounts
* receive and transmit messages for guests
* retrieve mail, packages and documents such as faxes for guests
* listen and respond to guest queries and requests both in-person and by phone
* provide accurate information about local attractions and services
* liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
* complete and maintain any incident reports, daily activity reports or other reports requested by management
* manage conference room bookings and scheduling
* close guest accounts and check guests out
* review accounts and charges with guests during the check-out process
* process accurate payment of guest accounts
* inform housekeeping when rooms have been vacated and are ready for cleaning
* monitor visitors to the hotel
* enforce rules and policies of the hotel
* maintain a neat and orderly front desk and reception area
APPLICATIONS CLOSED
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APPLICATIONS CLOSED
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