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Receptionist - Luxurious Boutique Hotel

  • Job Location

    Central London

  • Duration


  • Job Benefits

    £16500.00 - £17500.00/annum Fantastic Career Prospects + Excel


Fantastic Receptionist opportunity working for an Incredible Luxury Boutique Hotel, based in Central London!

£16,500 - £17,500 + Fantastic Career Prospects + Excellent Benefits
West End London.

- Do you have a minimum of one years’ professional experience within a hotel?
- Do you have knowledge of Opera or other Front office PMS systems?
- Do you have excellent communication skills?

My client, a beautiful Boutique hotel, believes excellent customer service is essential! Due to their continued success and growth within the hospitality sector, a fantastic Receptionist opportunity has arisen for an ambitious and customer-focused individual. My client is seeking an exceptional individual to be an integral part of their team!

Role Summary
As a Front Desk Agent, you will be the first contact guests receive on entering the hotel. You will maintain the highest standards of welcome, service and operational efficiency to guests, clients and colleaguesPerson Specification

- Must have at least 1 year of professional hotel reception experience.
- Knowledge of front office systems ideally Opera.
- Previous experience within this role (at least a year) is essential.
- Exceptionally maintained appearance
- Possess excellent interpersonal skills, being able to communicate effectively with both members of staff and customers
- A commitment to deliver an unparalleled level of customer service is essential

Key objectives

- Ensuring the highest service standards maximising guest satisfaction and ensuring the front desk is never left unattended
- Ensuring all guests receive a warm and courteous welcome at check in and check out.
- Ensuring all guest comments, including complaints, are dealt with in an effective and efficient manner in order to facilitate good guest relations and optimise guest satisfaction
- Ensuring all procedure for revenue processing are adhered to at all times and any discrepancies are reported to management immediately
- Maintaining open communication between all departments
- Providing the finance department with all relevant documentation for audit purposes and advise on any matters relating to cashiering duties
- Ensuring a sufficient supply of change in the float, before and after each shift
- Ensuring telephone queries are dealt with efficiently and calls are directed to the appropriate extension so that customer service is kept at the highest levels
- Ensuring front desk filing is complete and accurate and that all records are kept fully up to date
- Ensuring that front desk, back office and luggage storage are kept clean and tidy
- Maintaining the highest personal standard of conduct, hygiene, appearance, uniform and posture at all times
- Providing training to the new starters

EXCELLENT opportunity to join a stunning, luxurious Hotel, so please do not hesitate in responding today!
Email: [email protected] .(url removed)

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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.