We are currently looking for a Resort Manager to join our team for next season running our Chalet in Baqueira. 

The Resort Manager is responsible for the running of one of Ski Miquel’s six resorts, which incorporate our own chalet-hotels, and for managing up to 5 members of staff.  It is your job to ensure that our guests are not on just another ski holiday and to make sure that they have a true ‘Ski Miquel Experience’.

Our Resort Mangers work hard to ensure that our guests have the best holiday and in return they are rewarded with a job that gives them the most time on the mountain as well as interacting with guests, making it perfect for someone who is outgoing and who loves to meet new people.

The Company
 Ski Miquel is more than just an inclusive ski holiday company, we are a family-run business operating from our office in Hove (near Brighton) with 40 years’ experience in the travel industry, and we like to think we're pretty good at what we do.

 The company was founded in 1980, after our owner and a colleague decided to start their own travel business.  Today we are a state-of-the-art cottage industry and we're proud of it.  Five permanent members of staff work for the company in our offices so that when you call or e-mail us you'll know exactly who you're talking to.  We don't like to hide behind e-mails or answerphone messages – We're upfront and personal, and we want to talk directly to our customers so that we can provide the best level of service for them again and again.

 It's this close-knit work ethic that has turned Ski Miquel into the much-loved travel company it is today.  With five members of staff in each resort, we work hard to achieve the level of service that our customers have come to expect.  Creating a fun and friendly atmosphere in our chalets is our main aim, and we do this by ensuring that we hire the best staff.  We own most of our chalet-hotels, and 85% of our booking are either repeat bookings or word-of-mouth recommendations.

 If you’re looking for a great company to work for during the winter season then you’ve found it!

Job Tasks
This is an outline of the general tasks and requirements that are expected of our Resort Managers:

1.  Transfer of the guests to and from the airport.
2.  Organising all the ski pack requirements, either pre-booked or sold on the coach.
3.  Quality control in resort, making sure that the chalet-hotel is kept up to the required Ski Miquel standard, which will include bedrooms, public lounges, dining room and the kitchen.
4.  Providing a 5-day ski guiding program, to Ski Miquel guidelines.
5.  Activities in resort, providing entertainment during the guests’ holiday and generally making their stay an enjoyable experience.
6.  Liaison with resort suppliers.
7.  Staff supervision, ensuring the chalet staff are punctual, well-presented, polite and working to their full potential.
8.  Dealing with any guests’ queries or complaints.
9.  Completing resort paperwork, including accounting to head office standards and following instructions as given.  Must be computer literate.

 The Perks
The following will be provided:

• Food and accommodation
• Travel to and from resort
• Season lift pass
• Ski and boot hire
• Comprehensive ski insurance
• Ski jacket, fleece and shirt

The Candidate

The following requirements are considered essential for this role:

• Foreign Language preferred but not essential 
• Previous team managing experience
• Previous hospitality/bar experience
• Hard working, friendly and engaging
• Team player
• Ability to inspire confidence in a team
• Attention to detail
• Well-presented
• Intermediate/advanced skiing ability
• Eligible to work in the EU