Share this page:

Concierge Supervisor

  • Job Location

    West Hampstead, Greater London

  • Duration

    Permanent

  • Job Benefits

    £26000.00/annum




Description

Can you deliver a 5* customer experience to our residents and visitors in a vital front of house vacancy?

Have you got experience in managing a team previously and are now looking for a new challenge? Then we are looking for people like you to join the Ballymore family.

Main duties

* To provide a quality service to the residents with job tasks and individual requests dealt with in an efficient and timely manner.

* To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.

* To aid the smooth running of the valet car parking operation.

* To ensure that all requests & enquiries to the Concierge Department (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.

* Meeting and Greeting all residents, guests and clients.

* Ensure the smooth running of the communication systems within the Estate i.e. fax usage, telephone, walkie-talkie, internal intercom system etc.

* Aid security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions

* Correct reporting of any security / health and safety issues or incidents & complaints.

* Safekeeping of keys on behalf of residents and the estate, strictly following standard operating procedures at all times.

* Recording at all times the signing in and out of keys.

* Receiving and safekeeping of all parcels / registered mail, carrying out regular audits.

* Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.

Skills & Experience

* Previous experience within a Head Concierge, Concierge Supervisor or Team Leader position

* Strong Customer Service skills

* Strong written and verbal communication

42 hours per week, 4 on 4 off, days (7am to 7pm)

We operate as an equal opportunities employer





Share this page:

Copyright ©2006 - 2024. 247 Media Ltd.
Copyright ©2006 - 2024. 247 Media Ltd.