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Concierge Supervisor
West Hampstead, Greater London
Permanent
£26000.00/annum
Description
Can you deliver a 5* customer experience to our residents and visitors in a vital front of house vacancy?
Have you got experience in managing a team previously and are now looking for a new challenge? Then we are looking for people like you to join the Ballymore family.
Main duties
* To provide a quality service to the residents with job tasks and individual requests dealt with in an efficient and timely manner.
* To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
* To aid the smooth running of the valet car parking operation.
* To ensure that all requests & enquiries to the Concierge Department (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
* Meeting and Greeting all residents, guests and clients.
* Ensure the smooth running of the communication systems within the Estate i.e. fax usage, telephone, walkie-talkie, internal intercom system etc.
* Aid security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions
* Correct reporting of any security / health and safety issues or incidents & complaints.
* Safekeeping of keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
* Recording at all times the signing in and out of keys.
* Receiving and safekeeping of all parcels / registered mail, carrying out regular audits.
* Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.
Skills & Experience
* Previous experience within a Head Concierge, Concierge Supervisor or Team Leader position
* Strong Customer Service skills
* Strong written and verbal communication
42 hours per week, 4 on 4 off, days (7am to 7pm)
We operate as an equal opportunities employer
APPLICATIONS CLOSED
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