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Guest Experience Co-ordinator

  • Job Location

    Albrighton, Nr. Wolverhampton, Staffordshire

  • Start date

    ASAP

  • Duration

    Permanent

  • Job Benefits

    Competitive salary, accommodation available

Description

The purpose of this role is to conduct all necessary administration duties for the efficient operation of the Guest Services Department on centre and to assist the Guest Experience Manager in everything required to maximise Re-bookings (Rbos) potential; dealing with all customer enquiries and concerns professionally, effectively and efficiently. Being the only point of contact on centre for the groups.

Key Responsibilities

  • Answering the telephone, direct call and take messages, in polite & professional manner and provide information to our customers.
  • Greet all customers entering reception.
  • Direct customers to correct destinations, issue visitor passes where required.
  • Liaise with the Guest Experience Manager about what Guests we have arriving/departing
  • Log and report any issues brought to your attention with the relevant departments, then report back to guests when you have answers.
  • Ensure all groups have completed the required pre-visit paperwork and this has been communicated to relevant departments
  • Complete dormitory allocation and send out to all visitors, together with their timetable, and then deal with any enquires that come from this.
  • Process and file – Emails/Post from/to the schools,
  • Make Pre-arrival courtesy calls to all groups, and log all contact in the appropriate places.

Requirements

Essential Criteria

  • High school education and minimum of four GCSE’s, C and above
  • Knowledge of administrative and clerical procedures
  • Knowledge of Microsoft word and excel, and have excellent keyboard skills
  • Knowledge of customer service principles and practices
  • Excellent verbal and written communication skills
  • Professional personal presentation
  • Excellent customer service orientation
  • Organising and planning

 

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Copyright ©2006 - 2022. 247 Media Ltd.
Copyright ©2006 - 2022. 247 Media Ltd.