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Hotel Receptionist
Stokenchurch, Buckinghamshire
Permanent
£8.00 - £11.00/hour
Description
A beautiful Hotel based near Stokenchurch , Bucks is seeking an experienced Hotel Receptionist to join their team. Previous experience using a booking and payment systems, Guestline Rezlynx is an advantage
The hotel receptionist will welcome and greet guest , answer and direct incoming calls.
* inform guests of hotel rates and services
* make and confirm reservations for guests
* ensure proper room allocation
* register and check guests in
* confirm relevant guest information
* verify guest's payment method
* verify and imprint credit cards for authorization
* issue room keys and direct guests to their rooms
* maintain clear and accurate records of guest room bookings
* compute all guest billings, accurately post charges to guest rooms and house accounts
* receive and transmit messages for guests
* retrieve mail, packages and documents such as faxes for guests
* listen and respond to guest queries and requests both in-person and by phone
* complete and maintain any incident reports, daily activity reports or other reports requested by management
* manage conference room bookings and scheduling
* close guest accounts and check guests out
* review accounts and charges with guests during the check-out process
* process accurate payment of guest accounts
* maintain a neat and orderly front desk and reception area at all times
APPLICATIONS CLOSED
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APPLICATIONS CLOSED
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