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Night Concierge, Ferndale Transition Centre

  • Job Location

    Birmingham, West Midlands (County)

  • Duration


  • Job Benefits

    £20311.00/annum Per Annum based on 42 hour per/ wee


Trident Group has over 50 years of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £32m and owns assets close to £170m.

The Group includes Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance; Trident Reach, a registered care and support charity providing services (homeless, mental health, young people, older people, BME groups and domestic violence) to people in the Midlands.

About the role

We are looking to recruit a Night Concierge at our site based in Ferndale Transition Centre, Birmingham, within our Homeless Services. The role is a for a permanent position, with multiple part time and full-time contracts available. The role is to provide a security and support function to customers as part of a 24-hour service raising any concerns and reporting these in line with Policy and Procedure.

To provide a security and support function to customers as part of a 24-hour service, raising any concerns, and reporting these in line with policy and procedure

The role will involve undertaking routine building check to ensure security, health and safety and general tidiness of building. The role will also require the maintenance of CCTV, as well as keeping accurate and appropriate recordings of activities undertaken throughout the night. The role will require you to lone work for the duration of the shift and manage two dispersed buildings remotely in case of emergency. The service operates a rotational rota including weekends.

About you

* Experience of working within a security environment

* Communicate effectively; verbally, non- verbally and in writing

* Sensitively adapt language and communication style

* Ability to develop and establish relationships with colleagues and customers

* Ensure confidentiality relating to customers and staff

* Solving problems using own initiative without passing them upwards where possible

* Experience of working with multiple stakeholders, both internal and external

* Produce high quality documentation when requested, e.g., team meeting minutes, weekly performance returns and audits

Employee Benefits

* Birmingham Living Wage

* Induction and Training

* Above basic holiday entitlement

* Employee benefit schemes, including Healthcare, Eye Care Vouchers, Cycle to Work Schemes


All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live with in the UK

All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please be aware you will need to complete an enhanced adults DBS check before taking up the role

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Copyright ©2006 - 2021. 247 Media Ltd.