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Night Concierge Supervisor - Battersea

  • Job Location

    London

  • Duration

    Permanent

  • Job Benefits

    £28000.00 - £30000.00/annum




Description

Night Concierge Supervisor - Battersea

4 on 4 off 7pm-7am (nights)

Battersea, London

£28,000 - £30,000 per annum

Key Responsibilities

The role of the Night Concierge Supervisor is to supervise the Night Concierge Team and ensure that Residents receive excellent levels of customer service, the estate is well presented and ensuring operations are run according to procedures in place.

Supervise the Night Concierge team and Lead the shift
Provide front of house facilities and services to our customers and assist with the concierge duties as necessary
Ensure all communal areas and other aspects of the development are presentable to the highest standard and each staff member is performing as required.
Identify and deliver on-going training needs to the concierge team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met
Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
Effective liaison with customers on a daily basis, attending to any issues and enquires and ensuring matters are resolved.
To ensure all accidents and incidents are investigated and reported to the front of house and development manager.
Undertake development equipment and emergency systems tests weekly and keep a log as required.
Monitor security on site and track and resolve security concerns
Provide shift and management reports
Ensure that all the shift reports and daily log is accurate
Attend regular Management Meetings
Assist with the organisation of site events and community engagement activities
Perform any other duties assigned
Actively and positively engage with colleagues, residents, visitors, clients and our service providers to ensure a seamless service experience can be created.
Anticipate Resident needs and follow up to ensure that their expectations are met and where possible exceeded.
Ensure that a great working relationship is maintained with our client and other departments within the building.
Take ownership and responsibility ensuring you are working effectively and developing close relationships with your colleagues.
Support your colleagues and assist coaching new starters through their probation periods
Support and assist training team members as required
To effectively delegate tasks to team members ensuring expected standards are maintained





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Copyright ©2006 - 2022. 247 Media Ltd.